Technology Delivery Manager

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We are seeking a Technology Delivery Manager to lead the end-to-end delivery of key technology programs across our Retail & Pharmacy eCommerce and loyalty portfolio. Reporting to the Head of Technology — Marketing, eCommerce & Loyalty, you will drive large-scale delivery across a complex, multi-stream portfolio including transformation initiatives, omni-channel experiences, and data & analytics programs.

This is a pivotal role within our Technology Operating Model transformation — building long-term internal capability while leading blended delivery teams across permanent employees, contractors, and strategic partners.

You’ll act as a trusted partner to the business, translating strategic priorities into predictable, high-quality delivery outcomes while fostering strong stakeholder relationships and a high-performing delivery culture.

Key activities include:

• Manage multi-stream delivery across Agile, Waterfall, and hybrid methodologies
• Own delivery governance including planning, risk, budget, dependencies, and reporting
• Partner closely with business stakeholders to translate strategy into delivery roadmaps
• Manage portfolio demand, prioritisation, and capacity planning
• Lead and develop a team of delivery professionals, fostering a “One Team” culture
• Oversee vendor and third-party delivery partners, ensuring performance against SLAs
• Champion workforce transition initiatives to build sustainable, internal delivery capability

What you’ll bring:

• Minimum 10 years' experience in IT program or project delivery, with at least 3 years in a people leadership capacity.
• Demonstrated experience leading full IT project lifecycle delivery across a variety of projects in a complex, multi-stakeholder environment.
• Proven experience in retail, pharmacy, or health sector technology delivery (highly desirable).
• Strong working knowledge of Agile, Waterfall, PRINCE2, and hybrid delivery methodologies.
• Experience delivering across retail technology domains — including Loyalty Management Systems, eCommerce platforms (SAP Commerce Cloud), POS, and data/analytics platforms (advantageous).
• Experience with vendor management, RFI/RFP execution, and third-party contract governance.
• Experience managing blended delivery teams spanning permanent staff, contractors, and offshore / managed service providers.
• Exposure to cloud technologies including SAP Commerce Cloud, AWS and/or Microsoft Azure.
• Comfort operating within a Total Cost of Ownership (TCO) framework — including awareness of Capex/Opex capitalisation, contractor rate benchmarking, and workforce cost management.
• Tertiary qualification in Information Technology, Business, or a related discipline (required).
• Postgraduate qualification in Technology, Business, or Project Management (desirable).
• Project Management certification — PRINCE2, PMP, or equivalent (required).
• Agile / SAFe certification (desirable).

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.