Senior Manager - Infrastructure Operations

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We’re looking for a strategic and experienced Senior Manager – Infrastructure Operations to lead and elevate our enterprise infrastructure capability across Wesfarmers Health.

Reporting to the Head of Enterprise Technology – Operations & Risk, you will play a critical leadership role in managing the end-to-end infrastructure estate—covering modern workspace, on-premises platforms, networks, and end-user computing—while ensuring reliability, performance, and security across the business.

You will also lead our strategic partnership with our outsourced service provider ensuring service excellence, strong governance, and continuous improvement across outsourced service delivery.

This is a highly visible role that blends strategic planning with operational leadership, enabling business growth through secure, stable, and modern infrastructure services.

In this role, you will:

• Lead the management and continuous improvement of our enterprise infrastructure environment (network, server, and end-user platforms)
• Own and govern our outsourced service provider, including service performance, SLAs, commercial management, and continuous improvement initiatives
• Drive operational excellence across service desk, desktop, and infrastructure support services delivered through a hybrid (internal + outsourced) model
• Oversee modern workplace platforms including Microsoft 365, Intune, Autopilot, Azure AD/Entra ID, and virtual desktop environments
• Ensure infrastructure environments are secure, stable, and performant through strong operational practices (patching, monitoring, backup and recovery)
• Lead response and resolution for critical (P1/P2) infrastructure incidents, coordinating internal teams and partners
• Develop and execute the infrastructure strategy and roadmap aligned to enterprise technology objectives
• Drive lifecycle management including upgrades, migrations, and decommissioning activities
• Build strong relationships with Technology, Security, Architecture, and business stakeholders to align infrastructure services with business needs
• Lead, mentor, and develop high-performing teams while fostering a collaborative hybrid operating model

What you’ll bring:

• 10+ years’ experience in IT infrastructure management, with at least 5 years in a senior leadership role
• Proven experience managing large-scale outsourced service providers including SLA and commercial governance
• Strong technical expertise across modern workspace (Microsoft 365, Intune, Azure), on-prem infrastructure (Windows Server, VMware), and enterprise networking (Cisco/Meraki, SD-WAN)
• Demonstrated experience managing complex infrastructure environments across multiple locations and business units
• Strong incident management experience, leading major incident response and recovery
• Experience developing infrastructure strategies, roadmaps, and investment business cases
• Strong commercial acumen with experience managing budgets, contracts, and vendor performance
• Excellent stakeholder engagement skills, with the ability to translate technical concepts into business outcomes
• Tertiary qualification in IT, Computer Science, Engineering or related discipline

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.