People Operations Lead

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline , Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We have an exciting 12-month fixed-term opportunity covering parental leave for an experienced and customer-focused People Operations Lead to join our People Services team.

Reporting to the People Services Manager, this role is responsible for overseeing the effective delivery of people operations processes across the employee lifecycle, while ensuring a seamless, compliant, and high-quality experience for team members and stakeholders.

Working closely with Payroll, People Systems, Remuneration, Talent, and business leaders, you will act as the key escalation point for our offshore service delivery team. You will drive operational excellence, governance, continuous improvement, and exceptional service outcomes across the organisation.

Other key responsibilities include, but are not limited to:

• Oversee People Operations services across the employee lifecycle, including onboarding, employee changes, leave administration and offboarding
• Monitor service delivery standards, ensuring high levels of quality, accuracy and timely completion of people transactions
• Establish, track and enhance service levels, KPIs and operational performance metrics to drive service excellence
• Ensure compliance with employment legislation, industrial instruments, Right to Work requirements and internal governance standards
• Maintain the integrity of employee data and organisational structures within SAP SuccessFactors
• Lead continuous improvement initiatives, including process optimisation, standardisation and automation opportunities
• Analyse operational and KPI data to provide insights and recommendations that enhance service quality, efficiency and employee experience

If you are passionate about delivering exceptional people services and driving operational excellence in a collaborative environment, we would love to hear from you.

What you’ll bring:

• Experience in HR Operations, Shared Services or People Services environments
• Clear understanding of Australian employment legislation and industrial instruments
• Experience using HRIS platforms, ideally SAP SuccessFactors
• Strong analytical and reporting capability
• Experience working with or overseeing outsourced service providers will be preferred
• Audit/compliance, or project implementation experience will be highly regarded

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers)

 Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.