Onboarding Implementation Specialist

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We’re seeking an Onboarding Implementation Specialist to join our team on a 6-Month Fixed-Term contract, covering an internal secondment. Reporting to the Store Program and New Formats Manager, you will support the delivery of operational standards at store level and work with franchise partners to maintain compliance, consistency and a strong customer experience online and in store across Priceline, InstantScripts and atomica stores.

This role involves close coordination with franchise and retail teams, as well as project managers, to streamline store openings and minimise disruptions. The position is key to implementing the Retail strategy by facilitating the smooth onboarding of new franchise partners and teams, while identifying opportunities to optimise policies and procedures for improved in-store consistency and customer experience.

What you’ll bring:

• Deep understanding of retail industry and operations
• Excellent communication skills, written and oral whilst dealing with work colleagues, staff in stores and suppliers
• Strong ability to engage, collaborate, and negotiate with internal and external stakeholders
• Understand, interpret and adapt to differing brand standards
• Ability to develop and influence others through excellent verbal and written communication
• Ability to work under pressure and meet timelines
• Ability to travel intrastate across VIC on a frequent basis across our stores
• Ability to travel interstate on an occasional basis
• Hold a VCE or equivalent qualification and a current driver's license

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.