Injury & Claims Management Lead

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We have an exciting opportunity for an Injury & Claims Management Lead to join our Safety, Health & Wellbeing Team (SH&W) on a 9-month fixed term contract. Reporting to the Injury & Wellbeing Manager, you will play a key role in supporting implementation of best practice Injury and Workers Compensation Claims Management processes, while ensuring compliance with legislative and Self-Insurance requirements. The role will also be a key driver in overseeing Injury Prevention Strategies to address organizational risk factors, such as manual handling and psychosocial risk, while simultaneously driving outcomes to reduce the severity, duration and frequency of complex injuries and Workers Compensation Claims.

Other key responsibilities include but are not limited to:

• Providing strategic guidance and expertise to business units regarding Complex Workers Compensation claims and injury management (for both work-related and personal conditions)
• Providing specialist technical advice on Claims Management and RTW strategies to Health Division stakeholders to drive continuous improvement opportunities in injury management

• Directing and influencing claims management strategies that minimize financial exposure and deliver lower premiums and performance rates
• Supporting implementation of an Injury Management System compliant to legislative and self-insurance requirements

• Coaching, influencing and building leadership capability to achieve timely rehabilitation of injured team members and a reduction in Workers Compensation Claim costs

• Analyse incidents and data and to identify trends and themes to support a risk-based SH&W strategic direction
• Coach safe behaviours, set standards, and deliver a consistent message of accountability, centred on a risk-based approach

If you are passionate about promoting workplace safety and driving results, we invite you to apply.

What you’ll bring:

• Proven experience in recent injury and claims management experience within a medium to large commercial enterprise – preferably within a Self-Insurance setting and across a National Portfolio
• Demonstrated Workers Compensation technical and legislative expertise
• High level of interpersonal, coaching and stakeholder engagement skills
• Proven experience using computerised claims and injury management information systems including Microsoft Word, Excel and Outlook
• Return to Work Coordinator qualifications (IV preferred)

• Commitment to the delivery of excellent customer service for both internal and external stakeholders

• Tertiary qualification in Allied Health or Mental Health First Aid accreditation would be highly desirable

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.