Business Analyst - Technology

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

Are you ready to drive real change in health, beauty, and wellness? We are seeking an experienced Business Analyst to join our Technology team supporting the Wholesale, Pharmacy & Merchandise business divisions.

Join us at the heart of Wesfarmers Health's transformation — supporting a broad portfolio where your work will directly touch millions of customer interactions and one of the largest retail supply chains in the country.

Initially, you will be part of reimagining our customer service capability from the ground up, exploring next-generation, AI-powered platforms and drawing on proven group success stories, as we build something genuinely transformative, not just another system replacement.

This is a chance to help shape how AI and automation reduce manual effort, speed up resolution times, and free our teams to focus on higher-value work.

More broadly, your remit will be across other projects within the B2B CX space, in addition to Wholesale Business Development, B2B Pharmacy, and Merchandise.

This is not a portfolio where you will be buried in documentation - it is one where your insight shapes commercial outcomes, influences senior stakeholders, and builds the kind of end-to-end delivery and problem-solving experience that defines a BA ready for the next step in their career.

Key responsibilities of this role include:

• Analyse and document business processes and system requirements for medium to large initiatives
• Collaborate with internal and external stakeholders, including IT, business units, and vendors
• Facilitate workshops, communicate technical matters, and contribute to projects from ideation to completion
• Continuously improve business analysis practices and support the Technology Roadmap
• Ensure technology change impacts of project are assessed, liaising with internal teams to co-ordinate change activities and testing in related systems

• Straddle operational support with project work

What you’ll bring:

• Proven experience in Business Analysis or Systems Analysis. Project Management experience an advantage
• Exposure to wholesale and retail (FMCG), and store operations environments - particularly pharmacy related - advantageous
• A strong/innate desire to “make things better” by proactively seeing opportunity to refine and create efficiencies with the end-customer (internal or external) in mind
• Ability to respond to fast paced scenarios and decision makers
• Relevant experience working with outsourced development and support partners (including offshore resources) is required
• Experience with digital products/channels and product lifecycle management
• Proven experience with translating discovery and designs into business requirements
• Ability to coordinate with design, product and engineering to facilitate requirements readiness
• Ability to communicate effectively with resources from various IT disciplines (e.g., developers, network, infrastructure)
• Experience in the delivery of software solutions and products from concept to delivery and operation
• Experience facilitating workshops, supporting training, and transitioning to support teams
• Ability to identify risks and issues, develop appropriate mitigation strategies, and escalate accordingly
• Proficient with collaboration tools including JIRA and Confluence
• Experience working with ERP, eCommerce, CRM and Demand/Forecasting (preferably SAP) advantageous, with working knowledge of Anaplan, BlueYonder, AWS, Integration, Data/Reporting or AI being highly desirable
• Relevant experience working in Agile projects, highly desirable
• PRINCE2 or similar project management methodology training is highly desirable
• Bachelor’s Degree preferred, but not essential

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.