Business Analyst - Technology Retail Stores

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

Are you ready to drive real change in health, beauty, and wellness? We are seeking an experienced Business Analyst to join our Technology Retail Stores team. Wesfarmers Health is reimagining what a pharmacy and health and beauty store can be - and we are looking for a energetic Business Analyst to support us to help bring that vision to life.

Store of the Future is one of the most significant retail transformation programs underway in Australian health and beauty today. This is not incremental change, it is a ground-up reinvention of the store experience, spanning technology, format, customer journey, and operating model, across a national network that touches millions of Australians every year.

If you are energised by big, complex, high-visibility programs - the kind where you're not just supporting delivery but genuinely shaping the future of an iconic brand - this is your chance to leave a lasting mark.

You will work at the intersection of retail innovation, technology, and customer experience, with the mandate, backing, and scale to make transformation real.

We are after someone who thrives on ambiguity, brings clarity to complexity, and can rally teams and stakeholders because our Store of the Future Program is not just a POS project, it is the next chapter for how Australians experience health and beauty retail.

Key responsibilities of this role include:

• Analyse and document business processes and system requirements for medium to large initiatives
• Collaborate with internal and external stakeholders, including IT, business units, and vendors
• Facilitate workshops, communicate technical matters, and contribute to projects from ideation to completion
• Continuously improve business analysis practices and support the Technology Roadmap
• Ensure technology change impacts of project are assessed, liasing with internal teams to co-ordinate change activities and testing in related systems

What you’ll bring:

• Proven experience in Business Analysis or Systems Analysis. Project Management experience an advantage
• Experience in FMCG, Supply Chain, Store or Merchandise expertise welcomed (we don’t want financial services, insurance, big corporate thinking, rather small and nimble!)
• Relevant experience working with outsourced development partners (including offshore resources) is required
• Experience with digital products/channels and product lifecycle management
• Proven experience with translating customer experience designs into user stories
• Ability to coordinate with design, product and engineering to facilitate user story readiness
• Ability to communicate effectively with resources from various IT disciplines (e.g., developers, network, infrastructure)
• Experience in the delivery of software solutions and products from concept to delivery and operation
• Experience facilitating workshops, delivering training, and transitioning to support teams
• Ability to identify risks and issues, develop appropriate mitigation strategies, and escalate accordingly
• Proficient with collaboration tools including JIRA and Confluence
• Relevant experience working in Agile projects, highly desirable
• PRINCE2 or similar project management methodology training is highly desirable
• Bachelor’s Degree preferred, but not essential

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers)

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.