Customer Service Consultant - Pharmacy

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We are seeking a customer-focused and proactive Customer Service Consultant to join our Pharmacy Customer Service team on a part-time, 6-month maximum term contract.

In this fast-paced role, you'll be the first point of contact for our pharmacy customers and suppliers, providing exceptional service and support across a wide range of enquiries. You will play a key role in building strong customer relationships while ensuring efficient resolution of customer needs and accurate processing of orders.

Key responsibilities include, but are not limited to:

• Respond to inbound customer and supplier enquiries in a timely and professional manner
• Process sales orders accurately through internal systems
• Assist customers with product availability, pricing, delivery enquiries, order status updates and product information
• Investigate and resolve customer issues, escalating complex matters to Team Leaders when required
• Proactively promote Wesfarmers Health products and services where appropriate
• Support the Sales team with customer service enquiries and account-related assistance
• Maintain accurate records and data entry across customer interactions

What you’ll bring:

• Previous experience in a customer service or call centre environment
• Experience within retail, pharmacy, healthcare or pharmaceutical industries will be highly regarded
• Outstanding communication and interpersonal skills
• Professional and confident telephone manner
• Strong computer literacy and accurate data entry skills
• Excellent problem-solving abilities and attention to detail
• Strong teamwork skills and a collaborative approach
• A customer-first mindset with a commitment to delivering service excellence
• Cert IV in Customer Service Contact

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Clear Skincare Clinics and Instant Scripts
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.