Senior Manager - People Services

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

The opportunity:

We are seeking an accomplished Senior Manager, People Services to lead and integrate critical people operations and governance functions across the division. This role is instrumental in driving seamless service delivery, ensuring compliance excellence, and elevating the overall employee experience. Reporting to the Head of Talent, Reward & Services, you will lead a multi-disciplinary team and work closely with senior leaders to translate people strategy into operational execution while maintaining robust governance frameworks.

What You'll Be Doing:

• Operational Leadership Provide strategic oversight of end-to-end people operations, including onboarding, employee lifecycle management, and offboarding, ensuring consistent and high-quality service delivery.
• Compliance & Governance Uphold rigorous compliance with employment legislation, industrial instruments, and organisational policies, embedding strong governance across all people processes.
• Employee Relations Lead the people advisory function, offering expert guidance on complex and sensitive matters to mitigate risk and support effective decision-making.
• Policy Development Drive the development, review, and governance of employment policies, ensuring alignment with organisational objectives and legislative requirements.
• Vendor & Partner Management Oversee strategic relationships with outsourcing and service delivery partners to ensure performance, efficiency, and value.
• Transformation & Continuous Improvement Champion innovation, digital transformation, and process optimisation—including opportunities leveraging AI and automation—to enhance service quality and operational effectiveness.
• Leadership Inspire, coach, and develop a high-performing team, cultivating a culture of collaboration, accountability, and continuous improvement.

What You’ll Bring:

Essential Experience & Qualifications:

• Minimum 10 years’ progressive experience in people/HR functions, with at least 5 years in senior leadership roles.
• Tertiary qualification in Human Resources, Business, Law, or a related discipline.
• Professional HR certification (CAHRI, CPHR, or equivalent) highly regarded.
• Extensive experience in people operations, compliance, and employee relations within multi-site organisations.
• Proven track record managing outsourced service providers and vendor relationships.
• Experience implementing HR technology and driving digital transformation initiatives.
• Demonstrated experience leading policy development and governance frameworks.
• Experience managing compliance and audit requirements.
• Exposure to retail, healthcare, or multi-brand environments is desirable.

Key Skills:

• Exceptional leadership capability with proven ability to build and develop high-performing teams.
• Strong stakeholder management and influencing skills at all levels, including executive leadership.
• Excellent communication skills (written and verbal), with the ability to translate complex information for diverse audiences.
• Strategic thinking combined with strong operational and execution focus.
• High emotional intelligence and ability to navigate sensitive, complex people matters.
• Strong commercial acumen and business partnering capability.

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation.  
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers). 

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.