Senior Loyalty Transformation Manager

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica. 

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We’re looking for a strategic leader to take on the role of Senior Loyalty Transformation Manager to join our eCommerce & Loyalty team. In this newly created position, you will play a pivotal role in driving the execution of our Full-Potential Loyalty Strategy, leveraging Sister Club's position as Australia's leading health and beauty loyalty program to build something truly exceptional - a loyalty experience that sets new benchmarks across the entire Australian market. You'll orchestrate a transformation that delivers superior outcomes for members, franchise partners, suppliers and Wesfarmers Health.

This is a rare opportunity to lead a high-impact transformation that will fundamentally change how millions of Australians engage with their health and wellness. You’ll work at the intersection of strategy and execution, translating the board-endorsed vision into reality across our strategic pillars whilst managing complex stakeholder dynamics and commercial considerations.

If you’re a strategic thinker with a passion for loyalty, transformation, and customer experience - and thrive in complex, cross-functional environments - this could be your next big move.

What you’ll bring:

• Extensive experience in strategy execution or transformation roles
• Proven experience in retail, loyalty, or consumer-facing industries preferred
• Demonstrated experience managing large-scale, multi-workstream transformation programs
• Familiarity with loyalty technology stacks (Loyalty Management Systems, Marketing Automation, CDP, Offer Platforms)
• Understanding of retail operations and franchise models preferred
• Strong commercial acumen with experience developing business cases and financial modelling
• Deep understanding of loyalty program mechanics and customer psychology
• Excellent communication and stakeholder management skills
• Project/Program management certification valuable, but not essential
• Tertiary qualifications in Business, Strategy, Management Consulting, or related field

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation.  
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym 
• Dedicated end of trip facilities (cycle racks, showers, lockers). 

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.