Customer Engagement Manager

Wesfarmers Health is reimagining the future of health, beauty and wellness—making it simpler, more affordable and more accessible for every Australian.

Our portfolio spans iconic brands like Priceline, premium MediAesthetics clinics (Clear Skincare Clinics and SILK Laser Clinics), innovative digital platforms SISU Health and InstantScripts, and our newest retail concept, atomica.

About InstantScripts:

Since launching in 2018, InstantScripts has been on a mission to revolutionise everyday healthcare. We're now Australia's leading digital health platform and part of Wesfarmers Health. We've already empowered over two million Australians with instant access to prescriptions and telehealth—and we're just getting started. With your expertise, we'll scale our impact to millions more, delivering healthcare that's fast, secure, and built for modern life.

The Opportunity:

Customer Engagement Manager – Shape the Future of Digital Healthcare Engagement

Ready to drive customer loyalty at scale? As Customer Engagement Manager at Australia's largest online medical clinic, you'll be at the forefront of how millions of Australians experience digital healthcare. This 12-month fixed-term role (parental cover) offers the rare opportunity to blend cutting-edge martech, AI-powered personalisation, and strategic storytelling to transform customer relationships.

Reporting to the Head of Customer, you'll architect and execute sophisticated engagement strategies across multiple digital channels—turning healthcare interactions into moments of connection, education, and advocacy.

What You'll Own:

• Strategic Innovation: Design and deploy AI-enhanced engagement and retention strategies for 2M+ customers, leveraging data and automation to deliver personalised healthcare experiences and information at scale
• Platform Mastery: Own our Customer Relationship Platform, orchestrating sophisticated campaigns that inform, inspire, and activate our community via email, SMS, app and onsite.
• Social Leadership: Grow and engage our Instagram and Facebook audiences as the voice of modern, accessible healthcare
• Cross-Functional Collaboration: Partner with product, clinical, and marketing teams to craft seamless user journeys and compelling content that drives action
• Health Advocacy: Launch initiatives around health news, seasonal wellness, and condition management—positioning InstantScripts as Australia's trusted health advisor

What You'll Bring:

• Proven track record in customer engagement, lifecycle marketing, or growth marketing roles at scale
• Strategic mindset with tactical execution excellence—you can think big and move fast
• Advanced expertise in email marketing, social strategy, and CRM platforms (Braze experience highly valued)
• Exceptional storytelling ability with meticulous attention to detail
• Autonomous operator who thrives in agile, fast-paced environments
• Strong stakeholder management and project coordination skills

Why Join InstantScripts:

• Make Real Impact: Your work directly improves healthcare access for millions of Australians
• Cutting-Edge Tech Stack: Work with best-in-class marketing automation, AI tools, and analytics platforms
• Wesfarmers Perks: Team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics
• Career Growth: Professional development opportunities across Wesfarmers Health and the broader Wesfarmers Group
• Work-Life Balance: Novated leasing, 24/7 EAP for you and your family, beautiful outdoor terrace, onsite gym, cafe, and end-of-trip facilities
• Purpose-Driven Culture: Join a team that's genuinely transforming how Australia experiences healthcare

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health is committed to becoming an employer of choice for First Nations Australians. As part of the Wesfarmers group, we provide authentic support through diverse programs designed to empower your personal and professional journey.