CRM Campaign and Loyalty Coordinator

Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts, SILK Laser Clinics & SISU Health.  

About us:

Since our humble beginnings in 1910, we’ve grown from a small co-operative of three pharmacies to a national organisation and one of Australia’s leading health, beauty, and wellness companies.

Wesfarmers Health includes over 70 company-owned Priceline stores, 400+ Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is also a wholesale distributor of pharmaceutical goods. In 2023, the Health division expanded its digital and medical aesthetics offering with the acquisitions of telehealth provider InstantScripts, as well as the SILK Group, who operates a network of around 140 wholly-owned, joint venture and franchised clinics. During this year, they also became majority stakeholder of digital health company, SISU Health. The division employs more than 3600 team members.

What you’ll do:

We're looking for a passionate CRM Campaign & Loyalty Coordinator to support our eCommerce and loyalty strategies by delivering targeted predominantly email campaigns for the Sister Club Loyalty Program. In this fast-paced role, you'll work closely with the Loyalty team to manage end-to-end campaign execution via the Braze platform—covering briefing, creative coordination, segmentation, deployment, and timelines. You'll also analyse campaign performance to drive engagement, personalisation, and conversion, helping to create meaningful customer experiences and build lasting loyalty.

If you're passionate about creating meaningful customer connections through data-driven campaigns, we’d invite you to apply.

What you’ll bring:

• Demonstrated experience in CRM, digital marketing, or email campaign coordination, ideally in retail or health.
• Curious and adaptable, with a strong drive to embrace and learn new technologies to enhance marketing effectiveness.
• Proven track record executing multi-channel CRM campaigns across email, SMS, and web push.
• Skilled in briefing and managing eDMs and digital assets with strong attention to detail.
• Hands-on experience using marketing automation platforms like Braze for campaign delivery.
• Effective cross-functional collaborator with knowledge of A/B testing, segmentation, and personalisation.
• Analytical and customer-focused, with a passion for improving omnichannel experiences.

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Novated leasing options.
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year.
• Beautiful outdoor terrace for work and recreation.  
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym. 
• Dedicated end of trip facilities (cycle racks, showers, lockers). 

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. 

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.