Onboarding Implementation Specialist

Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts, SILK Laser Clinics & SISU Health.  

About us:

Since our humble beginnings in 1910, we’ve grown from a small co-operative of three pharmacies to a national organisation and one of Australia’s leading health, beauty, and wellness companies.

Wesfarmers Health includes over 70 company-owned Priceline stores, 400+ Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is also a wholesale distributor of pharmaceutical goods. In 2023, the Health division expanded its digital and medical aesthetics offering with the acquisitions of telehealth provider InstantScripts, as well as the SILK Group, who operates a network of around 140 wholly-owned, joint venture and franchised clinics. During this year, they also became majority stakeholder of digital health company, SISU Health. The division employs more than 3600 team members.

What you’ll do:

An On Boarding Implementation Specialist is responsible for the delivery of Priceline operation standards at a store level to support franchise partners and their teams to deliver compliance, execution, and consistency for all online and in store activities.

This role requires close coordination with franchise and retail teams, as well as project managers, to streamline store openings and minimise disruptions. The position is key to implementing the Retail strategy by facilitating the smooth onboarding of new franchise partners and teams, while identifying opportunities to optimize policies and procedures for improved in-store consistency and customer experience.

What you’ll bring:

• Deep understanding of retail industry and operations
• Strong ability to engage, collaborate, and negotiate with internal and external stakeholders.
• Ability to develop and influence others through excellent verbal and written communication.
• Ability to work under pressure and meet timelines
• Proven ability to build strong working relationships internally and with external stakeholders

• Self-motivated, detail-oriented, and skilled in time management with travel flexibility.
• Hold a VCE or equivalent qualification
• Travel will be required and a current driver's license is essential

Why us?  

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.